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Vacancy - Refugee Council Client Adviser, London

 
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PostPosted: Wed May 17, 2006 11:15 am    Post subject: Vacancy - Refugee Council Client Adviser, London Reply with quote

Non Press Advert
Client Adviser
(14 hours per week, Monday & Thursday, Temporary for 3 months)

Grade 5

Salary £24,690 pro rata

Based London

Based at the Refugee Council in Brixton, the Advice and Access Team provides advice on access to services and acts as a signposting service for refugees and asylum seekers. These services are provided under one roof and in a supportive environment. The Refugee Council’s direct services work with colleagues, external agencies, community organisations, health services and other specialist services for the benefit and promotion of the needs for refugees and asylum seekers. The Refugee Council works within a contract for the Home Office to provide independent help and advice to people seeking support and completing the application process for support from the National Asylum Support Service (NASS
).

The focus of the job is to provide access and advice to refugees and asylum seekers. The provision of these services will be a combination of direct service provision and signposting to partner organisations and statutory bodies. We also provide a telephone advice line to support enquiries

The successful candidates will possess at least one year’s experience of UK front line advice work. You will possess detailed knowledge of current UK immigration and asylum legislation, coupled with a sound knowledge of statutory and voluntary agencies as they relate to refugees and asylum seekers. Also required is a good working knowledge of Health and Safety requirements with regards to public access areas. Possessing excellent listening skills and having the ability to work sensitively with agitated or distressed clients, the postholders will possess the ability to remain professional at all times. Further to this the successful applicants will be able to work effective
ly with interpreters. You will have good written and spoken English and sufficient IT skills to perform accurate data entry using the Refugee Council’s client database. Equally important is your commitment to anti discriminatory practice and Equal Opportunities. You will require a demonstrable awareness of discrimination faced by asylum seekers possessing the ability to work in a multicultural environment subject to change and uncertainty.
Closing date for completed applications: Thursday 25th May 06 @ 12 midday.

An application pack can be printed from the global drive – recruitment folder – current vacancies

Alternatively contact Victoria Baker by email
(victoria.baker @refugeecouncil.org.uk) or by telephone on 020 7346 6723.

Please note that for operational reasons no applications can be accepted after the deadline.
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