Refugee Studies

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Non Press Advert
Client Adviser
(3 month contract)

Based London

Grade 5

Salary £24,690 pro rata

Based at the Refugee Council in Brixton, the Advice and Access Team provides advice on access to services and acts as a signposting service for refugees and asylum seekers. These services are provided under one roof and in a supportive environment. The Refugee Council’s direct services work with colleagues, external agencies, community organisations, health services and other specialist services for the benefit and promotion of the needs for refugees and asylum seekers. The Refugee Council works within a contract for the Home Office to provide independent help and advice to people seeking support and completing the application process for support from the Asylum Resources Directorate (ARD), formerly the National Asylum Support Service (NASS).

The focus of the job is to provide access and advice to refugees and asylum seekers. The provision of these services will be a combination of direct service provision and signposting to partner organisations and statutory bodies. We also provide a telephone advice line to support enquiries

The successful candidate will have experience of UK front-line advice work. You will possess detailed knowledge of current UK immigration and asylum legislation, coupled with a sound knowledge of statutory and voluntary agencies as they relate to refugees and asylum seekers. Also required is a good working knowledge of Health and Safety requirements with regards to public access areas. Possessing excellent listening skills and having the ability to work sensitively with agitated or distressed clients, you will be able to remain professional at all times. Further to this the successful applicant will be able to work effectively with interpreters. You will have good written and spoken English and sufficient IT skills to perform accurate data entry using the Refugee Council’s client database. Equally important is your commitment to anti-discriminatory practice and Equal Opportunities. You will require a demonstrable awareness of discrimination faced by asylum seekers, possessing the ability to work in a multicultural environment subject to change and uncertainty.
Closing date for completed applications: Friday 9th February ‘07
Interviews will be held Thursday 22nd February.
Applicants must be available for an immediate start

An application pack can be printed from the global drive – recruitment folder – current vacancies

Alternatively contact Roger McCann by email
(Roger.mccann @refugeecouncil.org.uk) or by telephone on 020 7346 6724.

Please note that for operational reasons no applications can be accepted after the deadline.